General
These terms and conditions apply to the use of the www.prettylittlenorfolkprints.co.uk website which is operated by Pretty Little Norfolk Prints. References to Pretty Little Norfolk Prints as ‘we’, ‘us’ and ‘our’ shall be deemed to be references to Pretty Little Norfolk Prints. References to ‘you’, and ‘your’ shall be deemed to be references to persons placing an order via the www.prettylittlenorfolkprints.co.uk website, as well as for telephone or postal orders. These terms & conditions also cover our emails and any other associated promotional activity.
By placing an order, you agree to be bound by these terms and conditions. If you do not agree to these terms & conditions, you must not order through our website, emails or phone.
Before you place an order, if you have any questions relating to these terms and conditions, please contact us by phone on 07972 842630 Tel: 07972 842630
(Monday – 1pm-10pm, Tuesday-Thursday 5pm – 10pm, Friday 1pm – 10pm, Saturday – Sunday 9am – 5pm) or by Email at hello@prettylittlenorfolkprints.co.uk.
Our details
Location
Pretty Little Norfolk Prints
10 Walnut Tree Road
Mattishall
NR20 3GS
Telephone: 07972 842630
All calls will be charged at the local rate (Some network charges may vary), and both inbound and outbound calls may be recorded for quality monitoring and training purposes.
Orders
When you place an order with us it will be deemed that you have read, understood and agreed to these Terms & Conditions.
By placing an order through our website, you are making an offer to Pretty Little Norfolk Prints to purchase the goods outlined in your order upon the terms described in your order.
When you place an order, we will require your name, email address, credit/debit card, phone and address details. This information is required in order to process your request or inform you of acceptance of the order. A contact phone number is needed so we can get in touch if there is a problem with your order. We may, unless you inform us otherwise, provide our couriers with your contact phone number in case they need to reach you to arrange the delivery of your order.
Please note, we may not be able to change/amend or cancel your order once personalisation has commenced.
All prices on our website, and emails are shown and charged are in GBP.
After placing an order online, we will provide you with confirmation that your order has been received, but this is not confirmation that your offer to buy the items has been accepted. Our contract for the sale of our products will only exist once an order has been accepted, charged, processed and despatched to you.
Please note that we will not be able to meet any obligations as a result of the following reasons:
• If the product you ordered is out of stock.
• We are unable to authorise your payment.
• If it is identified that there is a product description or pricing error.
• If customers do not reach any order criteria outlined in the Terms & Conditions.
• If our delivery companies are temporarily unable to deliver due to exceptional conditions that are beyond our control including hazardous weather and accidents.
Should there be an issue with your order, one of our team will contact you either by phone or email. If we have issues authorising payment, we will contact you via phone or email.
Pretty Little Norfolk Prints reserve the right to reject any offer of purchase by you at any point. Please note that whilst we will make every effort and reasonable care to keep your order details and payment secure, we cannot be responsible for any loss you may suffer if a third party procures unauthorised access to any information that you supply when accessing or ordering from Pretty Little Norfolk Prints.
When placing an order, you will be added to our mailing and email list. However, should you wish to not receive mailings, please inform our team and they will remove you from our mailing list. You can remove yourself from the Email list by amending your email preferences via the link at the bottom of each email, or through our unsubscribe page.
Once an order has been despatched, we cannot cancel it, stop it or delay the delivery, nor change the delivery address.
Please ensure that you check all items on receipt, as faulty or damaged items must be reported within 5 working days of receiving the parcel.
Debit / Credit card Payments
Please note that you will be charged straight away for the whole value of the order.
Payment by Cheque
We do not accept payment by cheque
Deliveries
We use several different couriers for our deliveries depending on size, weight and number of parcels.
Please note that the courier will be automatically selected depending on the above.
All delivery charges are subject to change depending on the delivery size and the weight of your parcel. Our team will contact you before despatching your parcel should there be a need for additional delivery charges.
Before you finalise and submit your order please ensure the delivery address is correct including the postcode.
Please also check your order confirmation as we will have to charge an additional fee should the parcel be despatched with an incorrect address on.
We are currently unable to accept worldwide delivery, delivery will be accepted to locations with in the UK only.
Please note only standard delivery is available for the following areas and postcodes: The Isle of Wight, Isle of Scilly, Northern Ireland, AB31-AB38, AB40-AB56, IV1-IV28, IV30-32, IV36-IV40, IV52-IV54, IV63, KW1-KW14, PA21-PA38, PH4-PH41, PH49-PH50, IV41-IV49, IV51, IV55, IV56, KA27, KA28, KW15-KW17, PA20, PA41-PA49, PA60-PA78, PH42-PH44, ZE.
The Isle of Man / Guernsey / Jersey all need to be selected as a different country as the delivery charge will be different to mainland UK. All delivery charges are subject to change should the weight or size of the parcel require further postage to be paid. Our team will contact you before despatching your parcel should this be the case.
All prices are inclusive of UK VAT at 20% standard rate and charged in Great Britain Pounds Sterling (GBP).
For more information on your country’s import policy, please check with your local Customs office.
Website/ Mailings Product Pricing and Descriptions
Every product bought is sold subject to its product description. We undertake all reasonable care to ensure that all the details, prices and descriptions of products on our website are accurate at the time when they are entered onto our system. This also applies for promo codes created with the wrong discount. Whilst we endeavour to keep the website as up-to-date and accurate as possible, there may be very rare occasions when the information on the website (including product descriptions) at a certain time may not reflect the position exactly at the point an order is placed. We do not give any warranty as to the accuracy or completeness of the information and cannot be responsible for any errors or omissions or for the results arising from the use of such information.
Please note that we are unable to confirm the price of a product until your order is accepted in line with our order acceptance conditions.
On very rare occasions, an error may occur, and goods may be incorrectly priced on our website or mailings. In these circumstances, we will not be obliged to supply the goods at the incorrect price or in accordance with the incorrect description or at all.
We reserve the right to correct any price errors as we see fit. If such a situation occurs, we will cancel your order and refund the price you have paid, and in addition will use reasonable endeavours to contact you and ask you whether you wish to repurchase the item at the correct price. If we are unable to contact you, we will proceed to cancel your order and refund the price you have paid.
We take every care to ensure that the description and specification of our products are correct. However, specifications and descriptions of products on this website are solely to provide an approximate idea of the goods they describe and do not form part of the contract between you and us and are not intended to be binding.
Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.
Please note we cannot be responsible for any third-party articles, websites or all other external press for price discrepancies and the advertising of out of stock items. We will not be in the position to refund any price discrepancies between such articles and our website.
Returns Policy
Unless you received a faulty, damaged or wrongly despatched item, Pretty Little Norfolk Prints will not accept a return.
We will inspect the returned item and will notify you of your refund or replacement via email. We try to process returns as soon as possible once they have reached our workshop. However, returns can take up to 5 working days to be processed, please note this may take longer during busy periods so please allow up to 14 working days.
We will typically refund any money owed to you using the same method originally used by you to pay for your purchase. If it’s not possible, we will contact you, via phone or email.
We cannot accept returns of opened and/or used items. Returned goods found to be used, damaged, marked or scratched will not be refunded or exchanged, and will be returned to you. We may issue a partial refund via credit note at Pretty Little Norfolk Prints discretion if your product is not found faulty.
Any Personalised goods can not be returned. Before purchasing you have sole responsibility in checking spellings etc.
We cannot be held responsible for goods lost in transit.
Postage charges for returned products are the full responsibility of the purchaser and are non-refundable by Pretty Little Norfolk Prints unless an item is deemed faulty.
Please make sure to read the user instructions on the items purchased. If an item is not being used as per our guidelines and recommendations, and the product has been damaged because of this, we cannot be responsible, and we will not be able to issue a replacement or a refund.
Refunds / Replacement
It can take up to 7 working days from the date of your return for your parcel to be delivered back to our office.
We will inspect the returned item and will notify you of your refund or replacement via email. This is usually done within 5 working days of receiving your return into our Workshop. During busy periods, please allow up to 14 working days for your return to be received and processed.
Your refund will be issued via the original method of payment. (If your original payment card has expired, please provide us with your new card’s expiry date only. Please do not send any other card details.)
Damaged / Faulty Goods
Please ensure that you check all items on receipt, as faulty or damaged items must be reported within 8 working days of receiving the parcel, or within 28 days should the fault develop after receipt.
You will need to send us a picture of the damaged / faulty item prior to any refund or replacement being issued. If you cannot send us pictures of the damage / fault, you will need to return the item to us, at your own expense. We will then inspect the item and if our inspection confirms the damage / fault, we will refund your return cost (please note we will only refund the postal cost we would normally charge) and issue a replacement (if in-stock) or a refund as appropriate.
Once we have received pictures of the damage / fault and/or carried out our inspection, and the item is deemed to have a manufacturing defect or is not fit for purpose, we will offer you a replacement or a refund.
Please note, under the Consumer Rights Act 2015, any manufacturing fault occurring within 6 months of receiving your product, we will offer a replacement or a refund. After six months of ownership, it’s up to the customer to prove that the problem was there when they received the product and that the fault was not down to ordinary wear and tear, or damage the customer caused, and that the product (or a component) should have lasted longer than it did.
We cannot be held responsible for items that are damaged due to the result of normal wear and tear.
If an item is not cared for as per our guidelines and recommendations, and the product has been damaged because of this, we cannot be responsible, and we will not be able to issue a replacement an exchange or a refund.
Returning an item
You are responsible for the cost of returning your item(s) to us if you received a faulty, damaged or wrongly despatched item. If we accept your return, we will refund you the postage (up to the amount we would usually pay for postage). Please note we may refuse to refund your item(s) if not in the original packaging.
Returns can take up to 5 working days to be processed. During busy periods, please allow up to 14 working days for your return to be received and processed.
We cannot accept responsibility for packages that never reach us.
Promotions
Please note that only one promotional offer can be used at any one time.
Promotional codes are not valid on Sale items.
Although we will instruct affiliate windows, press and magazines to remove offers or promotions from their sites/publications when they are no longer valid, we cannot be responsible for the failure to do so and will not be in the position to refund any price discrepancies between such articles and our website.
Credit note
Credit notes are created as and when a refund is not possible, or you have specifically requested a credit note. The credit note is a code that is set up for the value of your credit.
Credit notes are valid for 1 year from the date it was created. Your credit note code will be communicated to you via phone or email.
A credit note will be created instead of a refund if:
• An item is returned outside our 28 days Return Policy
• An item is returned not properly packaged and has been damaged in transit back to us.
Your Credit note code must be entered online in the “ENTER MEDIA CODE/ DISCOUNT VOUCHER” box which appears in your Shopping Basket below your item details.
Once you have entered the code, click ‘Apply Code’. You must enter the Credit note code before you proceed to the secure checkout as it can’t be applied later. The credit note code is also valid over the phone, in which case you will simply need to quote the code at the point of order.
You can only apply one credit code or one promo code per order. If you wish to use multiple codes, please call us on 07972 842630 and we will be able to place your order for you using all your vouchers.
Disclaimer & Limitations of Liability
Pretty Little Norfolk Prints does not look to exclude or limit liability for personal injury or death arising from its negligence or that of its employees, agents, members or directors or for any misrepresentation that is fraudulent.
To the utmost extent allowed by law and save as provided above, neither Pretty Little Norfolk Prints or any linked company shall be liable to you by reason of any representation, or any implied condition, guarantee, or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Pretty Little Norfolk Prints or any of its employees, agents, members or directors or otherwise) for any indirect special or resultant loss or damage (including but not limited to loss of profit or loss of saving), expenses, costs, or other claims for compensation whatsoever which arise out of, or in connection with the use of Pretty Little Norfolk Prints website, the supply of the products or their use of resale by you).
These limitations of liability, as outlined here, shall apply equally for the benefit of Pretty Little Norfolk Prints and any other linked company as if references to Pretty Little Norfolk Prints included references to each linked company.
Whilst we try and do everything reasonable to try and keep the information on this website up-to-date and correct, Pretty Little Norfolk Prints do not give any warranty to its completeness or correctness and Pretty Little Norfolk Prints cannot be held responsible for any omissions, errors or for any resulting implications from the use of this information.
Pretty Little Norfolk Prints make all reasonable effort to ensure a reliable and fast service but we do not guarantee that your use of this website will be free from interruption or errors and cannot be held responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto computer systems.
In addition, Pretty Little Norfolk Prints cannot be held responsible or liable for your use of any websites that are accessible from this website as we do not have any control or responsibility for these. Any such links should not be viewed as an endorsement or an affiliation with Pretty Little Norfolk Prints.
Privacy
Our Privacy Policy can be found on our Privacy page. Visitors are required to read this privacy policy. In accessing, browsing or otherwise using this Website, you confirm that you have read, understood and agree to this privacy policy in its entirety. If you do not agree to this privacy policy in its entirety, you should not use this Website. In using the website, you also agree that we can use cookies on your computer, mobile or other device – please see our Security, Cookie Use & Privacy information contained within our privacy policy.
Copyright
All the content of the pages on the website (including pictures, logos, photographs, copy and other materials) represent the copyright of Pretty Little Norfolk Prints or its technology providers or their respective owners. ALL RIGHTS RESERVED. The modification, copying, circulation, reproduction, or incorporation of into any other work of part of or all of content available on Pretty Little Norfolk Prints’ site is forbidden, with the exception of:
Copying, printing (solely one copy) or downloading extracts of the content of the website for the sole purpose of using the website in good faith for placing an order with Pretty Little Norfolk Prints or for non-commercial purposes.
The complete liability of Pretty Little Norfolk Prints under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.
Pretty Little Norfolk Prints will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
Pretty Little Norfolk Prints may assign or transfer any of its rights or subcontract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or subcontract any of your obligations under these terms and conditions except with the specific written permission of Pretty Little Norfolk Prints.
No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.
Territory and Law
The use of this website and these Terms and Conditions are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.
This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Any products or promotions not permitted under your local law are not offered to you.